Privacy Policy

Our commitment

Carolina Landscape Supplies respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit clsuppliesnc.com, request a quote, place an order, schedule delivery, or communicate with us.

Information we collect

We may collect information you provide, including your name, email address, telephone number, billing or delivery address, order details, delivery instructions, and messages. We may also receive basic device, browser, usage, and approximate location information needed to operate and secure the website.

Payments

Payments and invoices may be processed through Intuit QuickBooks or another clearly identified payment provider. We do not intend to store full payment-card numbers on our website. Payment providers process information under their own privacy policies and security practices.

How we use information

• Provide quotes, confirm inventory, fulfill orders, and schedule deliveries.
• Calculate delivery availability, distance, and fees.
• Send order, payment, service, and support communications.
• Maintain business records, prevent fraud, secure our services, and comply with law.
• Improve our products, customer service, and website experience.

When we share information

We may share information with service providers that help us operate our business, including Intuit QuickBooks, payment processors, mapping and delivery tools, website hosting providers, professional advisers, and delivery personnel. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer. We do not sell personal information for money.

Cookies and similar technologies

Our website and service providers may use cookies, local storage, logs, or similar technologies for essential operation, security, preferences, analytics, and shopping-cart functions. Your browser may allow you to limit cookies, although some website features may not work correctly.

Website analytics

We use Google Analytics to understand visits to our public storefront pages, which pages people view, general traffic sources, phone-button clicks, delivery-quote requests, and submitted orders. An order submission does not indicate a paid sale. Google Analytics uses cookies and processes usage and device information to provide these reports. We exclude account and staff screens from tracking and remove URL fragments and all query values except fixed, non-personal Google Business Profile campaign labels from the page addresses we send. We send action types and store locations, but do not send customer details, order contents, payment information, or form entries to Google Analytics, and advertising personalization is disabled.

Our analytics respects browser Do Not Track and Global Privacy Control signals. You can also use the Google Analytics opt-out browser add-on. Learn how Google uses information from sites that use its services.

Retention and security

We retain information for as long as reasonably necessary for orders, customer service, accounting, legal compliance, dispute resolution, and security. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure.

Your choices

You may ask to review, correct, or delete personal information we control, subject to accounting, legal, and operational requirements. You may also opt out of nonessential promotional messages while continuing to receive order-related communications.

Children and policy updates

Our services are intended for adults and businesses and are not directed to children under 13. We may update this policy periodically and will post the revised effective date on this page.

Optional review texts

Checkout does not enroll customers in automated review texts. If you previously gave explicit consent to a review request from Carolina Landscape Supplies, that request may follow pickup or delivery. Consent is optional and is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for assistance, or contact either CLS yard. Review texts are sent through Twilio. We record the consent wording version, time and order, along with fulfillment and message-delivery status. Mobile opt-in information is not shared with third parties for their marketing or promotional purposes. Service providers may process it to deliver the requested message.

Contact us

Questions or privacy requests may be directed to Carolina Landscape Supplies at suppliesfay@gmail.com; Raeford at 910-674-7318, 10285 Fayetteville Road, Raeford, NC 28376; or Fayetteville at 910-753-5250, 454 Whitehead Road, Fayetteville, NC 28312.